Client Experience SurveyThank you for taking a few moments to complete our client survey. Your feedback helps us continue to improve and provide an exceptional experience. This form does not automatically collect your name or email unless you choose to provide it.Name (Optional) First Last Email(Required) I would like to be contacted regarding my feedback Yes No About Your MatterWhat type of service did we assist you with?(Required) Estate Planning Probate / Estate Administration Trust Administration Other Your ExperienceHow likely are you to recommend Thomas, Fisher & Edwards to others?(Required) Very Likely Likely Neutral Unlikely Very Unlikely Please indicate your level of agreement with the following statements:Communication with our team was professional, clear, and timely.(Required) Strongly Agree Agree Neutral Disagree Strongly Disagree The staff displayed genuine care and interest in my situation.(Required) Strongly Agree Agree Neutral Disagree Strongly Disagree My appointments started on time.(Required) Strongly Agree Agree Neutral Disagree Strongly Disagree My attorney/paralegal was prepared for my appointments.(Required) Strongly Agree Agree Neutral Disagree Strongly Disagree My attorney/paralegal demonstrated strong knowledge of my legal matter.(Required) Strongly Agree Agree Neutral Disagree Strongly Disagree My questions were answered clearly and thoughtfully.(Required) Strongly Agree Agree Neutral Disagree Strongly Disagree I received appropriate updates and communication throughout my matter.(Required) Strongly Agree Agree Neutral Disagree Strongly Disagree The overall process was smooth and easy to understand.(Required) Strongly Agree Agree Neutral Disagree Strongly Disagree Information about billing was transparent and easy to understand.(Required) Strongly Agree Agree Neutral Disagree Strongly Disagree Your FeedbackHow would you rate your overall experience with Thomas, Fisher & Edwards?(Required) Excellent Great Good Fair Poor Overall ExperienceWhat did we do particularly well?How could we improve your experience?Is there anyone on our team you would like to recognize for outstanding service?Additional comments:
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